Frequently Asked Questions (FAQ)

1. (a) How much should I pay my maid, what are the going rates?- depending on where you live and the skill the person brings, you can pay them as follows:

i. nanny (stay-in) - R3000-above
ii. nanny (stay-out) - R3500 above, travel expenses
iii. Housekeeper (stay-in) - R3500-above,
iv. Housekeeper (stay-out) - R3800-Above,
v. Domestic Worker (stay-in) - R3000-above
vi. Domestic worker (stay-out) - R3400-above
vii. Au Pair (own vehicle) – R9400 per month
viii. Au Pair (your vehicle) – R7400 per month
ix. Domestic PA(stay-in) - R4000 -Above
x. Domestic PA(Stay-out) - R4500 -Above

1. (b) How much does a Nurse, care-giver, Night Nurse or other health care professional cost?

i. Registered Nurse- anything from R8000-R15 000 per month-depending on a number of factors
ii. Care-giver- R5000 upwards
iii. Night Nurse- (registered nurse)-R8000-R15 000
iv. Night Nurse-(care-giver or other)-R5000 upwards

1. (a) What is really the difference between a nanny, a Domestic worker, a housekeeper or a Domestic PA? I’m so confused!

i. Nanny- looks after children aged between 0-12 years
ii. Domestic worker- usually cleans , washes , with no child to mind or with bigger kids in the house, of say 16 upwards, might help with feeding the pets and cleaning up after them
iii. Housekeeper- looks after the general upkeep of the house including cleaning, laundry, grocery shopping/lists, stock replenishment ,pets and cooking. Usually they are not too keen on childminding.
iv. AU Pair- this is usually a young student, whose ambition is to become something other than a nanny, she only does this to support her fetish for branded clothing. The benefit here is usually her age, she can relate to the kids, has energy to run around, is enthusiastic about the job and is well read, so will help your little ones with their homework. She will usually pursue better opportunities, overseas etc. She will have her own transport and be reliable though.
v. A Domestic PA- This is a unique Nanny Maids offering. Being inundated with requests for an “intelligent” nanny, has birthed this category of domestic worker. She has a matric or equivalent O’levels, could have otherwise studied and made something better of herself, save for circumstances. May have some clerical experience, but is ultimately, a domestic worker. She can easily double up as your PA, if you run a home office. She is still your downright nanny, maid and housekeeper. She may hold a driver’s license, with an array of other certificates to show off.This category of worker, has shown us how far we have come and where this industry is taking us really.

1. (b) What is the difference between just a nurse and a registered nurse? As well, as the other terms such as care-giver, night nurse, care-worker, etc?

i. A registered nurse or RN is a professional nurse, with a valid Nursing council registration number. They have a 4 year tertiary qualification or degree and might specialise in mid-wifry, paeds or similar. They can administer medications, injections and can attend to major nursing requirements. They work under supervision by a Doctor. They have a nursing assistant reporting to them and they report to a Matron. They work in a hospital or clinic and are registered with DENOSA/HPCSA or similar.
ii. A Nursing Assistant - this would be a nursing assistant. She can also administer meds, injections and other major requirements, but with certain limitations. She works under supervision by a registered Nurse.(Sister). They have a diploma or college certificate, no less than 3 years. They are also registered with the council. They work in a hospital or clinic
iii. Care-Giver - This person has done a short course in care-giving, they can administer basic injections, such as insulin. They can also administer medications. They can dress wounds and assist a bed-ridden patient. They usually work in Hospices, not qualified for hospitals, except as assistants to the Nursing assistant, as per point ii) above
iv. Night Nurse- this is a nurse or nanny, registered or not, even a care-giver, who works at night. This person does not need to be an actual nurse as defined above ,thus the term is misleading. This is usually a nanny who stays up at night, whilst the new mom catches up on her sleep. She must be well experienced with newborn care.
v. Care-worker- This can be even an individual with a first aid and CPR qualification-1 month certificate etc. This will be determined by the client needs.

2. (a) How can I retain my nanny/domestic worker? They keep leaving!

i. You need to pay a market related salary
ii. Do not try to exploit by having them work tirelessly, overtime, every time, even if they are foreigners, negotiate the work arrangement from the very beginning and know what you are prepared to part with each month. Speak to us about how you could structure your deal, such that it works for both you & your employee. iii. Stick to your promises, be a Madam of your word
iv. Offer small incentives, such as buying airtime for them etc v. Always thank the person for the good job they do and if you must complain, start by pointing out the positive aspects of their being.
vi. Ask yourself this question: would you work for you? Be honest in your answer.

1. (b) How do I retain my Health Care worker?

i. Pay a market related salary
ii. Have a contract, stipulate the terms of engagement and stick to that
iii. The contract should have specific time lines, e.g. until the newborn is 1 year old, or until the sick person recovers and so on.

2. Where do your nannies come from?

a. Our nannies are from all over SADC

5. How old are your nannies?

a. Our nannies range in age from 19- 60 years old

6. How do you screen your nannies?

a. Interviews are held once every week, where only an average of two nannies get approved.

7. What other benefits can I offer my nanny?

a. b. You can register them for UIF
c. You can offer food
d. You can buy airtime
e. You can allow their kids to visit
f. You can pay a 13 th cheque

8. So, I can’t make it to your offices for an interview, what then?
You can explore the delivery option. Please email for fees etc.

9. How do your guarantees work?

If your nanny leaves within 6 months, we will replace her at no cost
10. Are you able to help me with drafting a nanny contract?
Yes, we do supply all our clients with a template upon successful placement

11. Q. Do you provide AD HOC babysitting Services?

A. Yes, we do. However, we would need atleast 4 hours notice prior to the time a babysitter is required for Hotel/house services.
For events such as weddings, corporate functions, sport days and other related events, where bulk babysitting services may be required, a quotation will be prepared for the customer’s specific requirements.

12. Q. Are your babysitters screened and vetted?

A. Yes, we pull them from our pool of vetted nannies

13. What makes Nanny Maids the agency of choice?

A sweet little story, that you get to know about, once you have concluded your placement with us. That, plus the fact that, we have been around for over 10 years and still going strong, surely, after servicing nearly 2000 families, one starts to get a real feel for it.